Frequently Asked Questions
Do you offer delivery service?
We do not offer delivery service. The customer is responsible for transportation of the equipment. The units are easy to set up and everything will fit in the back of a van or SUV with ALL of the back seats folded down.
Are adults allowed to jump in the units?
There are no age restrictions on our equipment. The manufacturer recommended total weight limit is up to 1000 pounds per unit. The maximum number of participants varies by unit and by the age of the participants.
Can we return the equipment on Saturday or Sunday?
No, we do not accept equipment returns on Saturday or Sunday. For our weekend rentals, the equipment must be returned between 8am - 12pm on Monday morning. If it is not returned by that time frame the customer will be charged a $50 late fee.
Can we return the equipment on Saturday or Sunday?
No, we do not accept equipment returns on Saturday or Sunday. For our weekend rentals, the equipment must be returned between 8am - 12pm on Monday morning. If it is not returned by that time frame the customer will be charged a $50 late fee.
How long does it take to set up the unit?
The set up process takes approximately 10 - 15 minutes. Check out the video on our SETUP VIDEO page for additional details.
What happens if there is a chance of rain during my event?
If rain or winds exceeding 25 mph are forecast (as of around noon the Thursday before your event, 24 hrs) you can apply your balance to a future rental. There are no fees associated with having to cancel due to rainy weather conditions as long as it is done 24 hours before your scheduled pick up. If cancellation is necessary you can apply your balance to a future rental.
We will use weather.com as our standard for forecasts.
Rainy Conditions are described as:
- A 50% or higher chance of rain for a significant amount of time during your rental weekend.
- The forecast must be within 36 hours of your event and further than that is not as reliable for accurate conditions.
Can we transport the unit in the backseat of a car?
No, a cargo space of approximately 5.5 feet by 2.5 feet is required to transport the unit. All of the equipment will fit in the back of most vans or SUVs as long as you have ALL of the back seats folded down.
Do you require a deposit at the time of reservation?
Payment in full is required at time of booking to secure the date and the bounce house. There is no rental deposit.