FAQS

Below are answers to questions we hear frequently. If you can't find the answer you're looking for, feel free to text us or send us a message via the contact form.

We do not offer delivery service. The customer is responsible for transportation of the equipment. The units are easy to set up and everything will fit in the back of a van or SUV with ALL of the back seats folded down.

There are no age restrictions on our equipment. The manufacturer recommended total weight limit is up to 1000 pounds per unit. The maximum number of participants varies by unit and by the age of the participants.

No, we do not accept equipment returns on Saturday or Sunday. For our weekend rentals, the equipment must be returned between 7am - 12pm on Monday morning. If it is not returned by that time frame the customer will be charged a $200 restocking fee.

ANSWER: The set up process takes approximately 10 - 15 minutes. Check out the video on our SETUP VIDEO page for additional details.

If rain or winds exceeding 25 mph are forecast (as of around noon the Thursday before your event, 24 hrs) you can apply your balance to a future rental.  There are no fees associated with having to cancel due to rainy weather conditions as long as it is done 24 hours before your scheduled pick up.  If cancellation is necessary you can apply your balance to a future rental.  

We will use weather.com as our standard for forecasts.  

Rainy Conditions are described as

  • A 50% or higher chance of rain for a significant amount of time during your rental weekend.
  • The forecast must be within 36 hours of your event and further than that is not as reliable for accurate conditions.

No, a cargo space of approximately 5.5 feet by 2.5 feet is required to transport the unit. All of the equipment will fit in the back of most vans or SUVs as long as you have ALL of the back seats folded down.

Payment in full is required at time of booking to secure the date and the bounce house. You will also be charged a refundable $50 that will be issued back to you when the bounce house is returned on time.